Gradebook not showing up (Instructor)

I'm sure that this is something that I did, but I'm not sure how to fix it.

My grade book is no longer viewable to me as an instructor. When I click on "Grades," it goes to the page that used to show the grade book. I can briefly see the grade book and then it quickly goes to a blank white page with a small tv in the top right corner.

Help, please.

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DianeBoldt

I'm having the exact same issue and have been for two days. Glad it's not just me. It's making me crazy. I can still access grades by going through the Assignment and Quiz links to the Speed Grader, but it's not ideal. What's happening?

Chris_Hofer

Good afternoon @LindaWaters and @DianeBoldt ...

This sounds really strange. Would you both be able to post a screenshot of this? But, at the same time, I want to be careful that you aren't revealing student names and student grades in those images. Just trying to understand what might be going on to provide some help.

Have you also tried clearing your browser history/cache or trying a completely different browser? An up-to-date version of Google Chrome and/or Mozilla Firefox are good choices...though I've also had some good success with the Microsoft Edge browser on my own Window 11 laptop.

What are the browser and computer requirements for Instructure products? (this page has a built-in browser check that you can use)
How do I clear my browser cache on a Mac?
How do I clear my browser cache on a PC?

After you clear your browser cache, close the browser completely, restart the browser, and then try signing back in to Canvas.

And finally, just to confirm... your "Grades" course navigation menu on the left-hand side of your course should typically not have the crossed-out eye icon next to it. If it does, that means it is not viewable to your students, and you would need to un-hide it. To do this, you can use this Guide to make the "Grades" course navigation menu visible to your students:

How do I manage Course Navigation links?

Looking forward to hearing from both of you soon.

LindaWaters

My office computer, which is a Dell, is now showing the grades. My home computer, which is an Apple product, is still not.

suzanne_r_david

One of the instructors that I support is having the same problem. She is on a Mac, using Safari 5.13, and the Grades page only loads the top of the page, with the shortcut icon. Clearing the cache doesn't help. Next step will be trying a different browser, but this instructor has never used any other browser, from what I can tell.

LindaWaters

Hi All -

Thanks for all the help and brainstorming solutions. I updated the OS on my MacBook and the problem is solved.

Best, Linda

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