Hello, I was just trying to check if I can get help with my my Canvas account isn't loading and showing my classes on my dashboard.
Thank you!
@arami364 Welcome to the Canvas community. There are two main causes for this. First, you want to make sure you are using an up-to-date browser to access Canvas. I highly recommend Chrome or FireFox. Here is a list of the current supported browsers (although Safari is listed, I would NOT recommend using it).
What are the browser and computer requirements for Instructure products?
If you are already using Chrome, sometimes you need to clear the cache and this fixes the issue. Here are the steps to clear your cache (note that this removes any saved passwords so make sure you know your passwords!)
How do I clear my browser cache on a PC?
How do I clear my browser cache on a Mac?
Hope this helps!
-Nick
Hi @arami364 ...
The first thing to check in Canvas is to click on "Courses" >> "All Courses". On the "All Courses" screen in Canvas, do you see your courses listed there? If the courses are listed there, they may not be published (look at the far right column). If a course is not published, then it means your instructor has not yet given you and your classmates access to the course yet. The instructor needs to publish the course in order for all of you to get access. However, if you do not see your courses listed on the "All Courses" screen, then you will need to reach out to your school's Online Learning / eLearning / Distance Education department. They should be able to help you with your enrollments or point you to someone at your school who can assist with this. I took a few minutes to browse the University of California, Riverside's website, and I found this page which seems to have some troubleshooting/contact information, and hopefully it will be of help to you:
Welcome to Your New Website! | Elearn (ucr.edu)
Keep us posted here in the Community ... thanks!
When I add a link to a document using any major editor (Word, HTML editors, etc.), it is customary that the cursor lands in the box where the URL goes. This is handy as I can then use my keyboard to paste a link into that field (Ctrl-V or Command-V). Not with Canvas. When I select text and invoke the Insert Link dialog…
Hello - We are in the process of implementing a resource for our faculty to dig deep into student MCQ exam performance to evaluate the effectiveness of our questions on high stakes exams. We are currently using Classic Quizzes due to the inability to download statistics from New Quizzes in a usable format. I noticed that…
Hi, we have noticed some changes in the way Canva docs or files are able to be embedded live. Canva is integrated via LTI 1.3 in our Canvas Has Canvas recently changed how it handles unauthenticated external iframe embeds, specifically for tools like Canva? Are public Canva embed iframes (canva.com/design/.../view?embed)…
Summary:The Learning Mastery Gradebook allows drag-and-drop reordering of outcome columns, and this triggers a call to /api/v1/courses/:course_id/assign_outcome_order. The API returns 204 No Content (success), but the column order does not persist after page refresh. Steps to Reproduce: Open Learning Mastery Gradebook for…
Hi all, Quick question about the Gradebook color status for a 2-part checkpoint discussion. If a student completes the first due date (initial post) but does not complete the required replies by the second due date, is there any way for Canvas to automatically show a color (e.g., missing/late) instead of staying as…
