Canvas not accepting my password

The Canvas login page does not accept my password. It indicates it is incorrect. I have cleared my cache in Chrome and Edge. I even requested a new password, but it never came through.

However, when I could log into this page using my login and current password I had no issues. I have a work partner that logged into Canvas using the same network with no issues.

I need to get into Canvas to my school work, please help!

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Chris_Hofer

Hello @barn32771 ...

Sorry to hear you are having issues with your password and logging in to Canvas. As you may know, each school that uses Canvas as their LMS (Learning Management System) most likely has a different way for their students and instructors to log in. So, while the instructions in:

How do I reset my password as a student?

...might provide some general guidance, you will most likely need to reach out to your school's IT department or their Center for eLearning department to get help with your password. Canvas Community members wouldn't have access to your username/password...as we only have access to our own Canvas environments.

I hope this will be of some help to you. Let Community members know if you have any other questions about this...thanks!

unknown

I am not referring to the screenshot under the Rest Password.

I am referring to not understanding why I can use the password and email to log into this section of Canvas (to ask questions). I can also log into my school's Canvas using the same password. But the Canvas screen that does not accept my login is the one I need to log into to access the other institution's link ( Log In to Canvas (elsevier.com). )

unknown

Thank You!

vcarmer

If your email is a google account, you can click on the G under the login button. Then you will click on the google email address you are using. You just need to remember you will then always need to use the G to login.

vcarmer

unknown

no it is not

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