Dropdown in Speedgrader not working

Question

When I click on the student dropdown list in Speedgrader, I get a red bar across the top of the screen that says "sorry, something broke." Then, I am unable to view the arrows to navigate to the next student. If I do not click on the dropdown at all, I can use the arrows. But being unable to use the dropdown is very frustrating. Our team submitted a ticket with Canvas about this. They acknowledge it is an issue. It has been over a week and no updates or progress. I am curious whether others are experiencing this issue? Have you found a workaround or received timely support from Instructure?

dbrace · Answer

Hi @SarahMurphy2,

Is the problem happening when the DocViewer (assignments that allow file uploads) loads or when a text entry submissions loads? Does it also happen with a quiz (Classic and/or New)? Does it happen only if a plagiarism checker is being used? What way is the plagiarism checker being used (LTI 1.1, LTI 1.3, or Canvas Plagiarism Framework [CPF])?

Sorry for all of the question. I am just trying to gather more information to determine variables and to try to duplicate it because nothing has been reported at my institution and we have Summer classes running until the middle of August.

-Doug

SarahMurphy2 · Answer

@jlee16 I have been using Chrome. My colleague tried the Microsoft Edge and had the same issue there.

jlee16 · Answer

@SarahMurphy2, have you tried different browsers?  We often see inexplicable issues in Safari; Chrome seems to be the most reliable.