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Calendar won't load for some students

ccalderon

Hello Canvas Community - we are seeing a recent problem popping up intermittently (maybe since the recent breach incident?) where the Calendar for some students will no populate. The loading icon just spins and spins, with the data never loading. All classes are selected to display and checking/unchecking has no effect. However, other students are NOT having this problem and their Calendars load just fine. This seems to be random - at least we haven't spotted any common factor between the students who can or cannot see Calendar data. Anyone else seeing this? Suggestions for a fix are much appreciated!!

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Accepted answers

ccalderon

Oddly enough, since the incident last week, this issue has somehow been resolved. Very strange, but I'll take it! Thanks to everyone for your helpful suggestions😊

All comments

DiannaDK

Hi @ccalderon ,

I haven't had any reports of that in our district, but I will do some exploring to see if I can replicate it in our instance of Canvas and ask for a few of our teacher leaders to check it as well.

I'm not sure what your institution is (I work in K12) and our students are on managed devices (Chromebooks). Typically when this happens to random students it is tied to a device update that hasn't gone through for various reasons and may require our I.T. staff to run a recovery on the device.

jcarpenter1

Hello @ccalderon ! In the past, when things like this happened sporadically at my school, we'd clear the cache of the computer the child was on. This helped many things in Canvas work better! I'd love to know if that works for you.

ccalderon

Thank you for the responses! I worked at a university and am able to replicate the students' issues when I masquerade as them - so it's not tied to the device. Seems like more of an account or settings thing. I will probably need to create a ticket with Instructure to get to the bottom of this - but thank you for the input!

ccalderon

Oddly enough, since the incident last week, this issue has somehow been resolved. Very strange, but I'll take it! Thanks to everyone for your helpful suggestions😊

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