Intermittent Issues with New Quiz Scores Not Populating in Grades and Speedgrader

We recently discovered an intermittent issue in which New Quiz scores are not populating in Grades or SpeedGrader. We reported this to Canvas Support (Case #13495368) and were informed that this is a known intermittent issue, with their engineering team actively working on a fix.

As a work-around, you can go to Moderate page for the quiz and see the student's submission and score. Then if you click on the student's submission from the Moderate page , and scroll down to the bottom, there is an update button that is grayed out. BUT if you go to the Fudge Points and increase it by one and then decrease it back down to zero, the Update button is no longer grayed out and when you click on Update, it will send the score over to the gradebook.

We are wondering whether others have experienced this issue, reported it to Canvas Support, and how they are communicating it to faculty. We became aware of the problem after a student shared a screenshot showing a completed quiz with a score visible on their end. We then impersonated the student to confirm the issue.

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casey_eubank

Just wanted to add that we had another instructor report this issue, and they discovered that if you click on the student's submission from the moderate page, and scroll down to the bottom, there is an update button that is grayed out. BUT if you go to the Fudge Points and increase it by one and then decrease it back down to zero, the Update button is no longer grayed out and when you click on Update, it will send the score over to the gradebook. Then the instructor does not have to manually enter the score.

kgrage

I just called Canvas support and added my school to the list of those affected. I've had three instructors contact me about it this week, starting on January 19th. It's happened in at least 5 courses with no commonalities in the students, browsers, settings, Assign To, etc.

The first time something similar was reported to me was December 14th, 2025, but I didn't contact Canvas support because I thought it was an isolated instance from an Assign To mistake. I'd given the instructor the same work around mentioned above (Build > Moderate > attempt & fudge points). The quiz had been assigned to Everyone and almost all the students submitted it. The instructor meant to give just one student an extension but instead assigned it to only that one student. After fixing the Assign To error, none of the other students' grades showed up in the gradebook. Their attempts had already been graded, but the instructor still had to go into each attempt through Moderate and Fudge/Update.

JosepMatamoros

In our case, the solution you proposed (fudge points) hasn't worked. The only solution we've found so far is to manually enter the score in the gradebook. We're still waiting to hear back from support.

JW1952

Our teachers are getting an error message when trying to click "Build" to even access the test to print/rewrite/use in any capacity right now. Is anyone else having this issue? Canvas is saying it is only our school with the issue.

It's one thing not to be able to "launch" the test, but the teachers can't even go in to print and make a hard copy version. It is totally inaccessible and has not worked since Monday, Jan. 26, 2026.

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