Students are not able to upload their work to the Canvas classroom.

I have quite a few students that are not able to submit a picture of their work this week. This has happened a few times over just this year (it's not happened in previous years), but this week there are at least 8 students that cannot upload a picture of their work.

They haven't changed anything to upload their work. They've been able to upload and submit their work all year up to this point. I haven't changed anything for my assignments and how they are created, available, etc.

What could be happening?

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dbrace

Hi @TabithaWirges,

For each Canvas assignment, are you using restricted file types? I am referring to the "Restrict File Types" section of the How do I create an online assignment? - Instructure Community - 950 support article.

If you are, make sure that both (along with any others) JPG and JPEG are listed as accepted file types. If the students are an iPhone or an iPad, you might want to also consider adding HEIC as an allowed file type.

For a deeper review, you might need to contact your school's Canvas team or Canvas Support directly for assistance.

-Doug

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