I have a student who has to be reactivated in a class daily. What do I need to do to fix this to ensure he remains active?
Hi @PaulaFarmer970,
Without knowing the details of your Canvas and possible student information system integration, this is going to be very hard for community members here to answer with certainty. My guess is that there is some kind of issue in your student information system that's deactivating the enrollment, possibly in error but also possibly for a good reason. I'd reach out to your enrollment/registration department so they can look into that and possibly resolve whatever the issue there may be.
If that doesn't work out, please let us know and we may be able to offer some other suggestions to try.
-Chris
My guess is that course enrollments are being managed by an integration between your SIS and Canvas. If one student continues to be removed daily, and you are manually re-adding them daily, my guess is they are not enrolled via the SIS (which would automate the enrollment), and each evening when the sync occurs between the systems, the student is getting removed. Check with the counselor or registrar, or whomever manages your SIS and see if this student is supposed to be enrolled in that course.
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