Student Name not updating

Question

We are a school that uses colleague and upload users from colleague to Canvas. We have this one student with a name that does not match anything we have in our system. We checked their name, nickname and chosen and none of those matches the student's name in Canvas. I checked the csv file that contains user name that we upload into canvas and see that the data matches what we have in colleague and yet the manual SIS import is not updating the students name. I though that maybe the student updated their name themselves but when I acted as the student there wasn't an option for the student to update their name. We then notice that the student has 2 login, there is ours and one from a different college.

Is it possible the student's name we are seeing is from the other login?

Has anyone encounter issues with a student having multiple login from multiple institution or their data not being sync correctly with your institutions even though the correct data being fed into the SIS import is correct?

mzimmerman · Accepted Answer

Hi @JackThor

While it is possible to have multiple login_ids associated with a user, there is only one first_name, last_name, full_name, sortable_name, or short_name for a user.

It is possible that at some point the user's name go manually edited, which would prevent an SIS feed file from updating it.  However, you can get around that by checking the "Override UI changes" checkbox when manually uploading the feed file with the user's information.

The other alternative is that, if both of the login_ids associated with the user have SIS_ids (meaning, they can be updated via an SIS user feed), then there could be two records for the user included in your SIS user feed.  If that is the case, then the name associated with the last record for the user in the SIS feed is the one that is left when the feed is done.