Hello Canvas Community,
I am using a tablet and can't log in. I've checked to make sure my password is correct, checked my email, etc., but nothing is working. I need help 😢
Hello @CallieAlreza
If your institution has a hosted cloud account, you should be able to find it by name in the app set up. The login process should then mirror what your institution specifies for desktop web browser access. Under the assumption that you've already tried this and are having issues...
Another thing you can do is use the QR code sign in option if you are able to log into the desktop web browser. It's found under the account menu.
Click on the QR for mobile login link. This will generate a code that will allow you to sign in with the QR feature of the app.
iOS Instructions
Android Instructions
If you using the Free for Canvas Teachers instance at https://canvas.instructure.com the QR login process works there too.
Hope that helps!
@CallieAlreza Have you tried contacting your institution support line or Instructure support?
Just figured out I had a bad password.
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