I am unable to pair my student. Have reported multiple times vide complaint numbers:
11177189110596771069910210691942
Would appreciate if someone at Canvas can look into my account and fix it.
Thanks!
Hi @neerajn - I can confirm that your tickets are with your Field Admin at your institution. I recommend connecting with your Tech Help for your school. Your Field Admin can then determine if the ticket should be escalated to Canvas Support.
Hi @neerajn,
Sorry about the troubles you're having with pairing. I see you have 4 ticket numbers there, but unfortunately most of us in the Instructure Community here are just other Canvas/Instructure product users form around the world and don't have access to your Canvas account or the support system. In many cases, tickets actually get sent to the local school to troubleshoot and resolve. Have you by any chance contacted anyone at the school directly for assistance with the pairing? They would probably be the best ones to resolve whatever the issue is in any case.
Even though this is not quite a direct solution, I hope the info helps. Please let us know if the school is able to resolve the issue for you!
-Chris
I assigned the first draft of an assignment. Each student got rubric comments from me and from one peer. The Speed Grader view gives me a "Select Rubric" menu, allowing me to toggle between my comments and the peer comments. But the Gradebook's "Bulk Download Rubrics" command generates a CSV file with only the peers'…
Hi all, I'm looking to see if this has happened for anyone else. A student completed a Classic Quiz and one question was counted wrong that should not have been. In the quiz settings, the instructor entered 9 possible answers for this question. The student entered one of these answers. However, that particular question was…
Looking for the addition of partial credit for alternative format questions in Canvas, like ordering and category/matrix. We can only do it in close drop down, matching, and multiple response.
Has anyone found gaps in their course analytics ? I'm currently seeing missing last view date, last participation date, and participations at overall course level, even though the same data is present at individual week and student level. Am also seeing truncated asset counts ie we are seeing only the global header counts,…
It would be very beneficial for observers (parents) if they could view instructor comments. If they had access to this information, they could better understand the grading of individual assignments and better understand the errors that their student made.
