Observer email not getting Canvas emails or notifications

Question

I have an observer whose email (@yahoo) has a "!" icon next to it and she is no longer receiving any Canvas emails. This email has worked for years prior. I removed it and tried re-adding it to the account (twice now) but she is not getting the confirmation emails. Does anyone have any suggestions? Thanks!!

mzimmerman · Accepted Answer

Hi @JenniferFavoros

This means that the person's email has bounced at least once. (As an admin, you can look under Admin > Admin Tools > Bounced Emails to see when that happened...).  Once an email address bounces, Canvas flags it as not working.  You will need to open a ticket with Canvas Support and have them reset the status of the email address.