Mac does not allow me to access Canvas anymore - on several browsers

Hi,

Canvas does not open properly on my Mac anymore. I can login, but the page is simply not displayed correctly - neither in Safari nor Chrome (see image below). All icons are shown in very large, and the page is very slow, and I simply cannot navigate on it.

I have no problems logging in to Canvas on a Windows computer elsewhere.

What can I do?

Thank you!

Clara

Bildschirmfoto 2023-07-07 um 00.00.14.png

Find more posts tagged with

Canvas

Accepted answers

Chris_Hofer

Hi there, @Clara12 ...

Sorry to hear that you are having issues viewing content in your Canvas environment. You might try clearing your history / cache files in your browser, closing the browser, and then restarting the browser to see if that helps at all.

How do I clear my browser cache on a Mac?

The only other suggestion I have for you would be to review the content in this posting:

What to do when Canvas looks 'big' or 'zoomed in'!

There may be other suggestions from other Community members, but this is what I suggest for now.

If these options do not work, I'd suggest reaching out to the folks at the Canvas Help Desk.

Please keep us posted here in the Community when you've found a solution...thanks!

All comments

Chris_Hofer

Hi there, @Clara12 ...

How do I clear my browser cache on a Mac?

The only other suggestion I have for you would be to review the content in this posting:

What to do when Canvas looks 'big' or 'zoomed in'!

There may be other suggestions from other Community members, but this is what I suggest for now.

If these options do not work, I'd suggest reaching out to the folks at the Canvas Help Desk.

Please keep us posted here in the Community when you've found a solution...thanks!

Clara12

Hi Chris,

Thank you for your quick reaction. I had cleared all browsing history already, but this did not work. I tried this on both safari and chrome.

I am using a mac 13.0. Canvas is the only website that I currently have problems with.

Any other ideas? Canvas looks exactly as the 3rd screenshot on the other post that you linked to.

Many thanks,

Clara

brannbo

I had a teacher with the same issue today. I went with the above but it didn't solve the issue, the then later restarted his router at home and apparently that solved his issue. If you're working from at home you might wanna try that. If you're uncertain on how to do it, you could try your cellphone and a browser, just make sure you have your WIFI turned off so that you're surfing outside your own network.

Hopefully you have this solved before my reply here! But it's worth a shot for others who happen to browse in here.

Best regards,

//Magnus

Unanswered Questions

Partial Credit for Matching Questions in Quiz
I saw a post that this was in development (from back in 2021), but when I clicked on the link to subscribe to this update, it was missing. Does anyone know if this is still in development? It would be so nice to be able to set partial points for matching questions. For example, if they incorrectly match 1 - 3 items, they…
New Quizzes QTI Import Not Working
We have enabled the automatic migration of Classic to New Quizzes. When we import QTI files, though, they always fail to load as New Quizzes. If we disabled New Quiz Migration, it works. Why does it only work for Classic Quizzes? Are there any guaranteed tools that will generate QTI files that will import correctly as New…
System-wide (global) Notification Defaults
Is it possible to change the system-wide notification defaults for a hosted Canvas instance? Since I can't find a way to do it, nor any reference to doing it, I'm assuming not but wanted to make sure before I give that as an answer.
LockDown Browser & 2‑in‑1 / Tablet Mode Devices (Security Concern?)
Hi everyone, I had a teacher reach out with an odd (and concerning) LockDown Browser issue and wanted to see if others have experienced something similar. A student was taking a quiz using Respondus LockDown Browser on a Chromebook 300e Yoga G4 (8GB), a 2‑in‑1 device that can flip into tablet mode. During the active quiz,…
Gradebook Color Status for Incomplete 2-Part Discussions (Discussion Checking-point)
Hi all, Quick question about the Gradebook color status for a 2-part checkpoint discussion. If a student completes the first due date (initial post) but does not complete the required replies by the second due date, is there any way for Canvas to automatically show a color (e.g., missing/late) instead of staying as…