Why does Inbox "body" text ignore return-key-strokes and change all text to one block of text?

DianeKeranen

Inbox allows me to type a message using the return key to make paragraphs but then ignores them when the message is sent. The recipient only gets a single block of text regardless of how many paragraphs were entered. So a message composed as: 

Dear Xyz,

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Sincerely, Me

is sent as:

Dear Xyz, Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Sincerely, Me

Is there a way to overcome the way Inbox ignores the return-key-stroke?

Kristin Lundstrum

Hi @DianeKeranen - Many Canvas users have shared this with Instructure, and the best thing you can do is open a Support ticket. This will allow our Support agents and engineers to take a closer look. You'll also receive updates as solutions are released. How do I contact Canvas Support?