Pairing Codes for New Students (Never Logged In)

Question

This is a bit of a weird one. We are getting ready for the new school year and we just imported all of the new students that will joining the district. These students have never logged into their Canvas Account before. We noticed that there is no generate observation code button for these students. I also tried via API with no luck.

We received a request to have pairing codes generated for students to have and distributed during orientation. Is this due to the student having never logged in or is there a provisional period on Canvas's side?

Any help would be appreciated.

Thanks,
David

bbennett2 · Accepted Answer

If they've never signed in, their accounts aren't actually active yet (they have to accept the TOS, I think). You may be able to get around it by looking students up by SIS ID, but I don't know if that would work either.

Are you able to get any user data via the API? Or do you get an empty response when you try to look them up?