Course Copy/ Import Error

greatpersie

Dear Canvas Team,

It's been three days since I've been unable to import an existing course content (e.g., module) from one course to another. It started ok but stopped halfway with a "failed" notification that says "There was an unexpected error, please contact support." I've reported this to you twice, and there has been no response until now.

This issue also happened in January, and it took almost a week to fix. Will you be able to fix this one immediately? Are any other teachers experiencing the same issue?

Your help is so much appreciated. Thanks.

JeffCampbell

The Community is not generally populated by members of the Support Team. They sometimes see things, but submitting a support ticket is the primary way to address it. You could ask whomever manages Canvas for your institution to reach out to their CSM for assistance. If your insitution pays for Tier 1 support, they likely have a support number they could call for help. Most of the people here are other users and would be unable to look directly at your system to support.

That being said, will it let you import the entire course? You only need a module, but could you create a blank course and import everything, then try importing the module from there?

When you go to the course import settings, does it let you click on the error for any additional details?