Canvas Display Issue – Some Users Affected

TinMarcelino_FEUR

We are currently experiencing issues with Canvas affecting multiple users.

Some users are unable to load Canvas entirely, while others can access the platform but encounter a broken or unformatted interface (possible missing CSS/JS resources).

Initial checks indicate that all systems are operational. However, the issue appears to be inconsistent, as not all users are affected.

We have performed basic troubleshooting, including clearing cache, trying different browsers, and testing across different networks, but the issue persists for affected users.

At this time, we suspect a possible network, browser, or resource loading issue, but we are unable to determine the exact root cause.

We would appreciate your assistance in investigating and resolving this matter.

Thank you.

Chris_Hofer

Hi there, @TinMarcelino_FEUR …

There is a posting from back in 2018 that is now archived, but the link may still work for you. In it, the author gives some possible solutions when you see icons that look zoomed in like what you are showing in your attached screenshot. Take a look at this link, and let Community members know if any of the suggestions have worked for you.

[ARCHIVED] What to do when Canvas looks 'big' or 'zoomed in'! - Instructure Community

If none of the options in that link work, I'd suggested submitting a ticket to Canvas Support. You can usually do this via the "Help" menu along the far left-hand side of your Canvas environment. You should have a link to "Report a Problem".

I hope this will be of some help to you. Good luck!