Ask Your Data not loading on Windows at Institution

smathews

Ask Your Data will not load on Windows devices that are school managed — it is blank — all other tools in Intelligent Insights work. We have submitted a request for help, but there is no timetable. It does load on off-network devices.

Not sure if it an institution network issue or not. Very confusing!

Jeff_F

@smathews - I have a few guesses - Common culprits would be -

• Firewall rules
• Secure web gateways
• DNS filtering
• SSL inspection breaking embedded services

Instructure has previously noted that Ask Your Data uses additional domains beyond standard Canvas analytics, which must be explicitly allowed.

Microsoft Defender, SmartScreen, or Endpoint Protection policies

On managed Windows devices, Defender for Endpoint and related security policies can silently block:

• Embedded iframes
• Web workers
• Client side scripts
• AI related services classified as “unknown” or “untrusted”

These blocks often do not surface user facing errors, resulting in a white or blank pane.

Why this fits:

• Windows only
• Managed devices only
• No Canvas wide outage
• Loads fine off network

This is especially common when security baselines are applied uniformly across campus devices.

What usually resolves this fastest

This can typically be resolved by -

1. Have network security teams review blocked domains and logs while loading Ask Your Data
2. Temporarily disable SSL inspection for Canvas analytics traffic
3. Compare a managed Windows device vs an unmanaged device using browser dev tools
4. Cross check against Instructure’s allowlist for Ask Your Data services

Canvas Domain, Email, and Server Management - Instructure Community