I have a teacher with a quiz that is graded, but the assignment itself goes into our SIS (PowerSchool), but th egrades are not going over, but the sync information says it all went over. How do I remedy this?
@CatMichie I have seen this happen occasionally back when we were on PowerSchool. If you've made sure that the Assignment Groups in Canvas are aligned with the Categories in Powerschool, I would attempt a Remaster Grade Passback for this issue to re-push this assignment. Next, I would check the Grade Sync page and make sure that there aren't any errors. If there are, I would fix them using the SIS Error Code dictionary.
Just as a pro tip, it's recommended that the Assignment Groups in Canvas have the same name as the Categories in PowerSchool so that it's easy to troubleshoot. Hope this helps!
@CatMichie welcome to the Community! Have you checked to make sure that the Assignment Groups (and weights, if used) are the same in both Canvas and the SIS? This can cause this issue. I'm making the assumption that you are an admin for Canvas. Here's the link to the Resource page on the SIS, https://community.instructure.com/en/kb/canvas-lms-admin-guide
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