Invalid URL page appearing for some students

When some students go to access our Canvas page, they get a page saying invalid URL.

I have tried rebooting, using different browsers, clearing the cache, and using different wi-fi networks (including a personal hotspot), and the error still appears.

A reboot fixed a few students' issues, but not all of them. I contacted Canvas support about this, but was wondering if anyone has seen this before.

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Chris_Hofer

Hello there, @AnthonyMusceder ...

Without being able to see exactly what your students are seeing, this might be a bit difficult to diagnose here in the Community. However, I do have one thought... By chance, did any of the students save a Canvas URL as a bookmark within their browser that they use to go to their Canvas course(s)? If so, maybe that bookmarked link no longer works for some reason? Maybe the page that was bookmarked has been removed from a course or the instructor unpublished a content page? Maybe the bookmarked link pointed to a specific page in a course, which is why it is now saying there's an invalid URL. It was just an initial thought I had, but maybe other people have other suggestions for you, too.

I hope this might help in some way.

becky_kinney

We have had found this in the last week with Macs. It seems that they are older Macs that no longer run updates, and therefore, the browser is not up to date. 2 of them have been able to access Canvas through Safari, but not Chrome.

We are able to use the same links and log on as the same student on other devices without problems, so it seems like it is device-related.. If you find it on Windows devices, maybe check for browser updates. We haven't found a solution for the specific device, but browser/device requirements for Canvas say it has to be able to run the latest updates, so we are led to believe it is due to not being able to update anymore.

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