I am a new student and my course starts tomorrow. It is an online course. I have logged into the student portal with my personal email and it says that I am enrolled in the course, but when I log into canvas with my new TAFE email it says I am not enrolled in any courses. It is also a Sunday so I cannot call up for immediate help. What do I do given the course is supposed to start tomorrow?
Hi @Sophie141 ...
Thanks for posting your question here in the global Canvas Community website. Unfortunately, we won't be able to directly help with your enrollment question. Every school that uses Canvas as their LMS (Learning Management System) has their own process of enrolling students and instructors into courses. Many schools have an automated process set up where students enroll in a course via the school's Student Information System (SIS), and that system then sends the enrollment directly into Canvas. This might be on an established schedule like every two hours, every six hours, twice a day, once a day, etc. It really depends on the school. Other schools, depending on their size and student population, might enroll people manually or do things via a self-enrollment process. Again, it just depends on how your school has chosen to pass enrollments from the SIS into Canvas...and the frequency of sending that data.
I'd encourage you to try and reach out to your school's Canvas administrator(s) and someone from their Online Learning / eLearning / Distance Education team to see if they might be able to assist you further.
Also, you might want to check your "Courses" >> "All Courses" screen within Canvas to see if your courses are listed there. If you do not see your courses listed there, then you'll want to reach out to folks at your school as I've mentioned above. If you do see your courses listed there, but they are not currently published, then your instructors have not yet made the content available to you and your classmates. Once your instructors publish their courses, then you can access the content. How do I view all my Canvas courses?
I hope this information will be of some help to you. Good luck as you have these conversations with folks at your school!
Hi @Sophie141 ,
In addition to what @Chris_Hofer explained, it's possible that when you registered with your second email that it created a new account for you. You will want to reach out to your school's IT department for assistance with getting these accounts merged into one account.
Depending on the email addresses associated with both accounts (you can add your personal address to your new one), you may also be able to do a self-service user merge (if enabled for your institution). You can find more information here How do I merge my user account with an account using the same email address?
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