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This case was unable to be reproduced. If behavior persists, please submit a new support case. Description When trying to export the CSV file from the 1-year activity tab under pageviews for users in the PDX region, users are presented with the error message “There was a problem creating a new export job. Please try again…
Engineers are currently investigating the issue. Description A classic quiz or a discussion topic that is an assignment can show up twice in the resources tab, when the resource is viewed on both mobile and web. This happens because resources show up based on whether they are viewed. When a resource (quiz) is viewed from…
This behavior has been resolved and deployed to the production environment as of 8/18/25. Description Several teachers have noticed in a few of their classes that new analytics is reporting hundreds of thousands of page view activity, stemming entirely from assignments attached to the external LTI’s Expected Behavior…
This behavior has been resolved and deployed to the production environment as of 6/27/25. Description When a user clicks on a classic quiz from the modules or assignments page, the classic quiz page view is counted twice. Expected Behavior Quiz page views should not be counted for redirects. Workaround No workaround exists…
This behavior has been resolved and deployed to the production environment as of 6/25/25. Description Users with sub-account admin access in one sub-account are able to view New Analytics in courses where they are only enrolled as Students in a different sub-account. Expected Behavior New Analytics should not be visible to…
Hi everyone, I’m looking for ways to evaluate and improve student retention at our university, and I’m particularly interested in leveraging data from Canvas Data 2 as well as other sources to identify and support struggling students. At the moment, I’m exploring the best ways to analyze and apply data effectively to flag…
As educational leaders, you probably already know the importance of offering meaningful professional learning for your faculty and staff. But how do you decide what professional learning to provide? Canvas Analytics can help with that! Through Canvas Analytics, you can identify pedagogical areas of focus for relevant…
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