For some reason, when I try to check my grade on the mobile app (for both iPhone and iPad), the page scroll feature doesn’t work. This is very frustrating. Is there any way to fix this?
Hello @AudreySchneider
I am sorry you are having trouble viewing your grades on the Canvas iOS app.
I was unable to replicate the behavior you are describing on my end. Does resetting the cache on the app make any difference?
HERE is a guide on how to access the setting to reset the cache on the app.
You could also check and see if there is an update available for the app in the app store. Sometimes updates will be pushed out to try and fix odd issues like this.
If you are still seeing the behavior after trying those two troubleshooting steps, I would recommend reaching out to Canvas support for further assistance. They might need you to provide them with a screen recording displaying the issue you are seeing and the app version number you are running on the device.
Hopefully this helps!
-Colton
I am sorry you are seeing a behavior with viewing your grades on the mobile app for Canvas.
If none of that fixes the issue, I would recommend submitting a ticket directly to Canvas support. They might need a few specific details from you such as:
I'm a teacher that makes extensive use of Outcomes and alignments. The assignment view of my gradebook is pretty meaningless to students, and all of the information about growth and mastery of different learning objectives in the class is displayed in the Learning Mastery gradebook. Unfortunately, they can't see this view…
Hello Everyone, I'm Namrata Hinduja from Geneva, Swiss. Since updating to UI 7.0, I haven’t been able to access my to-do list—it just shows an "oops" error. I’ve already tried everything I could think of: logging out, starring courses, restarting my device, clearing the cache, reinstalling the app, and even removing the…
I have 3 children in the same school system. When using the mobile app it list all 3 children's classes. They are not organized and they are all jumbled together. They run by class period, then A or B day, and then alphabetical. I have a 12th grader, 11th grader, and 7th grader. There are simple additional filters that…
I have the Teacher Canvas app on my iPad. Last year, I was able to annotate student work with my Apple Pencil on uploaded student work. This year, however, when I click on the Assignment, I am unable to annotate the assignment. I can still assign a grade but I want to be able to indicate to the student where the errors are…
The To-do List Widget on Canvas (iOS) app for iPad and iPhone doesn’t show the material. Canvas reverted back to the older version of the To-do list but it doesn’t work. When you click on the widget it opens to the To-do list but does not show the material listed. The calendar section allows me to add a “New To Do” which…
