Rejection of adding a staff member as a Teacher into a Canvas Course

I need your help, please.

I have been trying to add a new teacher to one of our courses offered here at my school, but I keep receiving the below message, given that the email addresses provided were absolutely correct.

We were unable to find matches below.

Many thanks in advance for your assistance.

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Accepted answers

EarnistAttaalla

Hi Chris,

It has been resolved at a higher level.

Many thanks for your help and expertise.

I will keep in touch should I need any further assistance.

Many thanks again.

All comments

Chris_Hofer

@EarnistAttaalla ...

I don't see a screenshot that you might have intended attaching to your question. However, I've had this kind of issue happen before as well. Have you tried enrolling the user via Login ID or SIS ID instead? One of those methods should work.

EarnistAttaalla

Thank you for your reply. I have tried enrolling the user via both Login ID or SIS ID instead, and nothing works. I didn't include a screenshot previously because basically nothing was in it apart from the message regarding the email address of the user I would like to add: We were unable to find matches below.

Any other suggestions?

Highly regarded.

EarnistAttaalla

Hi Chris,

It has been resolved at a higher level.

Many thanks for your help and expertise.

I will keep in touch should I need any further assistance.

Many thanks again.

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