Reset Password is Wrong

kjones9

When students needs to reset their Canvas password, they get a dialog box asking them to enter their username.  This is completely wrong because they need to enter their email address.  So students wait for hours and don't get a response because the instructions are wrong.  We have to troubleshoot this for many new students.  Below is a screenshot of what we have to  give to students to help them navigate, but the menu should be stated correctly.

log in instructions reset oassword.png

Chris

Hi @kjones9,

In this context, username is a pretty generic term.  While your school may make the usernames email addresses, that's not the case at every school.  The institution I work for, for example, does not use email addresses as the username.  Your school may be able to customize that screen a bit if they choose to, assuming that every username at the school is an email address.  The Canvas team there (usually in the eLearning / IT / Digital Education areas) would be responsible for making that decision and implementing any changes they see fit.

 hope this info helps a bit.

-Chris