video access on student mobile app

Julius_Rodrigue

A student cannot access videos in the course when using the app on their phone. When they click on the video, they get looped back to the log-in page for Canvas. 

I've seen this before. Generally, after a student has clicked on the "Panopto Video" link on their computer, they are able to access videos via their phone as well.
This is a strange sequence of steps - students have to do it in all their courses each quarter in order to access videos.

Does anyone else experience this? Seems like a bug worth fixing.

greydon

Hello @Julius_Rodrigue 

Is it just the one student? Do they have the same issue when they are using Canvas on a browser or another device? I would have them clear the cache on the device. 

https://community.canvaslms.com/t5/Canvas-Student-iOS-Guide/What-Student-app-options-can-I-manage-from-my-iOS-device/ta-p/1915 

If those options don't fix it, it would be best if you contacted Canvas Support directly to pinpoint the source of the issue and provide a resolution:

https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-contact-Canvas-Support/ta-p/389767