Big Icons, Canvas not loading on any browser

Anika4

My canvas seems to have enlarged icons and no solution I've found on community forums has worked. I've tried troubleshooting this with a teacher who's very handy with canvas, and she doesn't know how to troubleshoot this either. Tried clearing cache, etc. and this didn't work either. I can't even see the "help" link on my dashboard to submit a ticket for this. 

My main browser is chrome on mac, but it doesn't load on safari either.

Screen Shot 2023-10-04 at 6.51.40 AM.png

johnod120

Hi @Anika4 

One of my users had this issue recently and I found that it was due to her having a VPN enabled.  This was on a PC and she had Norton Antivirus that had several different components, one of them being a VPN.  When we turned that off and reloaded the page it went back to normal.

I know you have a Mac, so you might not have Norton installed, but maybe you have a different one installed?  Can you look in your system Settings > Network to see if you have any VPN's listed there?

Hope that helps.

~John