When I click to open a pdf on the canvas app (on samsung tablet and phone) it just shows a white screen, not even a loading circle. It was working fine yesterday so I'm not sure what changed
Hi @CeraH! Have you already put in a ticket with Canvas support? This is something they would be able to troubleshoot with you.
Have you gotten a fix yet? I’m having the same issue and was denied help by canvas and Samsung. Any help would be amazing.
I'm having the same problem and it just happen. Still working with support on this. Very frustrating because I've never had a issue for years and I'm constantly on the go. I do the majority of my work on my phone. Any solution or feedback would be greatly appreciated
@Justinpeters85 @KimberlyWatts @KIMBERLEEHARRIS I'm sorry for the not so great reply but apparently this is just affecting Samsung products. After a lot of back and forth with canvas they final came to the conclusion they messed up the last update to the app. They told my school this should be fixed with the next update but didn't give an exact date or when this might happen. So essentially we just have to wait which is really annoying.
Yesterday, after much trial and error…I concluded the new quizzes matching choice options do not work as I expected, and have used with other LMS. I thought that I could provide students a matching choice quiz with multiple attempts that would report incorrectly answered matches on the first attempt, and display the…
I have seen documentation that says you must recopy your iCal link and resubscribe when you are enrolled in new classes, does this mean my iCal feed link changes each time, or do i just need to re-fetch the .ics file?
We use course pacing to manage due dates, because we run ~20 something courses each quarter and manually setting due dates would be a nightmare. Several courses have two core topics. We want to allow students to choose which of these they will pursue first. Is there any way to configure multiple course paces with different…
Hoping someone can explain for me. We're using pacing to avoid manually dating regular assignments each quarter, but the dates I see are based on when the course was instantiated, while students see dates based on when they were added to the course by [backend software I don't know anything about, presumably]. If I set…
Has anyone else had issues with an influx of duplicate users in Canvas? Ours is currently in the form of an email that already exists, becoming a new user - and not automatically merging with the user ID with the same email that also is linked to our SIS ID correctly as well. For example, user 1 is xyz@gmail.com without a…
