I have issues opening canvas on the platform

Hi,

I can’t open canvas on my lancer point as it will have huge icons of nothing I can click on and if I tried, nothing would work. I need to complete my assignment on time and this issue has been going on for weeks. I logged out of my canvas and lancerpoint account everywhere but every time I try to access it on my main computer I can’t. Please assist me as soon as possible, that would be greatly appreciated.

Sincerely,

Julian

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Accepted answers

Chris_Hofer

Good morning, @JulianTsai ...

I agree with @ericwhitmer. You may have better luck using the actual iOS app rather than navigating Canvas via the web browser on your iPad. Here are Guides on how you can download the iOS app to your iPad.

You also mentioned that you were seeing large icons on your screen. This can sometimes happen even on a desktop/laptop computer. And, if you wanted, you could look at this blog entry here in the Community:

What to do when Canvas looks 'big' or 'zoomed in'!

Hopefully these links will be helpful to you. Let folks in the Community know if you have any other questions about this...thanks!

All comments

ericwhitmer

I see that you are on an iPad, you will need to clear the cache for the Safari browser specifically for the iPad. Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch - Apple Support

Also try using the Canvas app on the iPad and make sure that the app is up-to-date.

Chris_Hofer

Good morning, @JulianTsai ...

What to do when Canvas looks 'big' or 'zoomed in'!

Hopefully these links will be helpful to you. Let folks in the Community know if you have any other questions about this...thanks!

JulianTsai

Hello Eric and Chris,

Thank you for your assistance. I typed the issue in iPad but was trying to access Canvas from my desktop. I can access Canvas from a laptop but used to be able to have access from my desktop. The desktop is easier for me to see and navigate, that’s why I am trying to do my homework’s from the desktop.

The issue is still there even though I cleared cache and history and nothing works. Still can’t log in on desktop but ok on the small laptop. Can anyone help me on this? My desktop is Microsoft system.

Thanks,

Julian

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