Missing the reply button for one student in discussion assignment

Question

This is odd.... I have a graded discussion assignment set up, and students must reply to one another. I am trying to also reply, but one student's post has no 'Reply' option at all. I've tried Edit and searched the help topics but cannot find any information.

Is it possible she posted from the mobile app and that is an issue? I've never had this happen with a student before, and I know they use the app!

Thanks!

Barbara

aaron_bahmer · Answer

I just encountered this situation with a student that I support. I don't teach the class, so I'm not always up to speed with how things are set up.

I noted that "student view" of the discussion also could not see the Reply button.

Instructure Tech Support figured out that the discussion is part of a module that has prerequisites. This student hadn't completed all of the requirements of the prereq module. That makes sense, so I told the student to click through all the items in the previous module.

What doesn't make sense is how the student got to the discussion in the first place, especially if it lives within a closed module. Hmmm.

greydon · Answer

Hello @ble

Thank you for contacting the Instructure Community. It is odd one student only is missing a reply button - but no, it shouldn't have anything to do with where  they replied from. It is likely your internet browser and we recommend clearing the cache and cookies or trying another browser.

In Chrome
On your computer, open Chrome.
At the top right, click the three dots 
Click settings
On the left, choose Privacy and Security
Then, clear browsing data
At the top, choose a time range. To delete everything, select All time. I suggest at least 4 weeks 
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.

If that doesn't work, have you checked on another browser, device, or even network? Very rarely are there technical glitches on Canvas' end but if none of that troubleshooting works, I would contact Canvas Support directly who can investigate further.

How do I contact Canvas Support? - Instructure Community