Do you have a help desk phone number? Canvas won't load. Can I please just get a phone number for customer service so my child can work on his homework on our home computer? If let's him log in but then freezes - He cannot see his dashboard.
What kind of browser are you using for your home computer? The best browsers are Chrome and Firefox. The worst browser is Safari. Please note that Safari and Canvas don't "play" together well.
If you are using either Chrome or Firefox, make sure that you are using the latest update. If you haven't updated your browser in awhile, that can mess up Canvas.
Good luck!
Hi @ThomasBurgos - The Alpine School District has a help form available for families. Someone at your son's junior high school should be able to direct a call to the Tech Support team as well.
To add to Susan's suggestions, here is our resource regarding computer and browser requirements: What are the browser and computer requirements for Instructure products?
Summary:The Learning Mastery Gradebook allows drag-and-drop reordering of outcome columns, and this triggers a call to /api/v1/courses/:course_id/assign_outcome_order. The API returns 204 No Content (success), but the column order does not persist after page refresh. Steps to Reproduce: Open Learning Mastery Gradebook for…
We have enabled the automatic migration of Classic to New Quizzes. When we import QTI files, though, they always fail to load as New Quizzes. If we disabled New Quiz Migration, it works. Why does it only work for Classic Quizzes? Are there any guaranteed tools that will generate QTI files that will import correctly as New…
Is it possible to change the system-wide notification defaults for a hosted Canvas instance? Since I can't find a way to do it, nor any reference to doing it, I'm assuming not but wanted to make sure before I give that as an answer.
Hi everyone, I had a teacher reach out with an odd (and concerning) LockDown Browser issue and wanted to see if others have experienced something similar. A student was taking a quiz using Respondus LockDown Browser on a Chromebook 300e Yoga G4 (8GB), a 2‑in‑1 device that can flip into tablet mode. During the active quiz,…
Hi all, Quick question about the Gradebook color status for a 2-part checkpoint discussion. If a student completes the first due date (initial post) but does not complete the required replies by the second due date, is there any way for Canvas to automatically show a color (e.g., missing/late) instead of staying as…
