No Observer Option on Either Canvas Accounts (Teacher and Parent)

Question

Hello,

I am a High School Academic Resource teacher. I created a parent account last year so that I could follow the students in my class and keep tabs on their Canvas. I stopped observing all students at the end of last year but kept my parent account. I just logged on and I do not have the option to observe students anymore.

Is there anyway to fix this besides having to create a brand new canvas account? I also have a teacher account but I do not have the option of observing students on that account anymore either

Thank you!

unknown · Answer

Hi,

I'm not sure if availability was changed I don't remember getting information about it.

I just tried to log onto the parent app and it says "it looks like you aren't enrolled in any courses as a parent." Is it possible to delete my old parent account and just sign-up again? I would love to be able to use the same email but not sure how to navigate that.

Thank you!

Kristin Lundstrum · Answer

Hi @Chicks5 -

Do you know if your school district made changes to the availability of Observer accounts? Have you tried to use your observer account with the Canvas Parent app?

There are a few scenarios we can explore together. I look forward to collaborating. 🙂