Lately, I've been having problems grading in Speedgrader (which has been less than speedy). * Files won't load * Files take more than 10 seconds to load * I get a "Bad Gateway" error * I get a "service not available" error * I get a large black dot. These are relatively small files. Mostly .docx. Anyone else having issues with this?

Speedgrader Loading files slowly or producing error. Anyone Else Notice?

unknown

Lately, I've been having problems grading in Speedgrader (which has been less than speedy).

Files won't load
Files take more than 10 seconds to load
I get a "Bad Gateway" error
I get a "service not available" error
I get a large black dot.

These are relatively small files. Mostly .docx.

Anyone else having issues with this?

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Accepted answers

Chris_Hofer

Good morning, @masuccm ...

I've not heard of issues like this...and I'll admit that I haven't been in the SpeedGrader for a while (I do not teach, but I was a former Canvas admin). Have you tried reaching out to Canvas Support to report these kinds of issues to see if they have any suggestions or if they are aware of existing issues? How do I get help with Canvas as an instructor?

All comments

Chris_Hofer

Good morning, @masuccm ...

ewelc05s

Hi @masuccm,

I am a Canvas Admin at my school and have started getting these reports from my instructors here. They are working in Speedgrader and get this error when they move from one student to another (small word files or embedded web videos or discussions as content -- nothing huge). Did you ever figure out what was going on? I noticed that Canvas coaches marked this as resolved pretty quickly.

Thank you!

Emily

jonathan_verret

I had a similar issue and used a private browsing window on Firefox. Uploads went much faster then, but not sure why. Before it was taking 2-3 minutes on Firefox (normal mode) and still not uploading for relatively small files (~50 KB). But when using private browser window on Firefox it would take less than 1 second I would expect.

Hopefully this helps if others run into this.

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