I am using Gradescope for a number of homework assignments and have it correctly linked through Canvas (afaik from the instructor guides; using LTI 1.3). Students have successfully submitted the assignment before the (now past) deadline. My issue is that the Canvas gradebook does not show that anything has been submitted in the Instructor view and I have been told that students have been seeing a "Submitted" status on the browser version but "no submission" on the mobile app.
I know that the Canvas assignment is set up using an external tool (Gradescope) and there will be some issues due to "technology" which is fine and understandable, but I don't understand why students would see conflicting submission status reports. Any ideas or advice for how I can answer my students concerns? I'd rather not confirm each submission for every student who asks about this.
Additionally, it'd be nice to see in my Instructor view of the gradebook if students actually submitted the assignment without having to go to Gradescope externally each time... but that seems more like a "feature/idea" problem unless I'm missing something.
