Canvas Courses not loading on Chromebook

Hi ,

I am an assistant administrator of Canvas at my university . We have two students who are unable to access their course work on Canvas using a Google Chromebook . The students are able to login , but after that , the courses don't show up on the dashboard . This issue only started happening last night , and they were able to access their Canvas courses a couple of days prior , but suddenly they cannot . They cleared cache , cookies and browsing history , and that still did not work , however it does work when they access it through the smartphones .

Any solutions to this problem ?

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Accepted answers

mswope

It definitely sounds as though this is more of a Chromebook issue than a Canvas issue. I would make sure that the Chromebooks are fully updated to the most recent Chrome OS. Click here for directions for forcing a Chromebook update.

I would also suggest that the students try fully logging out of all logged in accounts on the device and then logging back in. Sometimes, this simple act fixes odd problems like this.

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RhiannonLares

Chromebooks have a finite life span; unfortunately, some devices were sold despite knowing they would no longer update after a specific date.

Google Has that info on their site Auto Update policy - Chrome Enterprise and Education Help (google.com) under Google Approved ChromeOS Devices.

nwilson7

Something to try for everyone having issues is clearing your Chrome cache. This issue can happen on any device running the Chrome browser regardless of the newness of the device or browser (or OS) and clearing the cache will generally fix it.

Clear cache & cookies - Computer - Google Account Help

Obviously if the device is super outdated, this won't help but otherwise it generally does.

Hope this helps at least one of you!

-Nick

All comments

ericwhitmer

My first thought when that happens is are they running the latest version of ChromeOS? I'd try updating to the latest version to see if that resolves the issue.

mswope

I would also suggest that the students try fully logging out of all logged in accounts on the device and then logging back in. Sometimes, this simple act fixes odd problems like this.

unknown

I'm having this issue as well. Brand new (to me, was factory reset before I got it) Chromebook. Fully updated the OS. Can't get anything on Canvas to load.

helfco

Hi all,

Having the same issue at our college. Canvas opens, but icons are missing and the course cards are blank. The Chromebook was issued in 2020. It's says fully updated, but it is Chrome OS version 76 and won't update further. We tried to install Firefox but it only runs on Chrome OS 80 or higher. Sorry for the blurry pic, but it has a check next to Your Chromebook is up to date and version 76. So I'm surmising that this student is out of luck as this device is incapable of opening Canvas.

RhiannonLares

Chromebooks have a finite life span; unfortunately, some devices were sold despite knowing they would no longer update after a specific date.

Google Has that info on their site Auto Update policy - Chrome Enterprise and Education Help (google.com) under Google Approved ChromeOS Devices.

nwilson7

Clear cache & cookies - Computer - Google Account Help

Obviously if the device is super outdated, this won't help but otherwise it generally does.

Hope this helps at least one of you!

-Nick

unknown

Hi! By any chance, did you already find a solution to this? My canvas dashboard also not loading. I think it is the Chromebook itself has the problem and not the canvas. How do fix this? Even community support does not reply to this.

DexterHill

the canvas instructure website wont load some stuff and its on chrome 76 and it says its the latest version which its not true and the acer c720 went end of life

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