I had a user contact me saying they couldn't drop a Catalog course. The course is currently in progress, but she doesn't have the black dial icon on her Student Dashboard. Is anyone else having this issue?
Deactivated user and Deactivated user can you look into this for @bdoggett ? I have not seen this issue before.
Hi, Brooke,
According to How do I drop a Canvas Network or Catalog course or program? courses can only be dropped if the student enrolled in the course directly through the Catalog registration page. Do you know how the student was enrolled? If the enrollment was added manually through the course in Canvas, Catalog does not display the enrollment in the Catalog Dashboard. The student will need to be removed from the course the same way she was added.
Hope that helps,
Erin
Hi Brooke! Have you been able to reach out to your support channels yet?
We still don't know why she can't drop the course but she enrolled in another one. She followed all the steps the guide said to do. I even checked the guide before I sent the group the message.
I have had this problem, too.
Here is one user:
And another user:
@bdoggett Have you tried manually removing them?
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