adding a new user fails

Question

As previously, I try to add a new user in the student role via the +People button. I then enter their email address, which is an @outlook.com email, but the system comes back with "We were unable to find matches below." When I click "next," I get the message, "No users were selected to add to the course." It does not present a way to actually add the new user.

Chris_Hofer · Answer

@jimmyjimmy …

My apologies.  I didn't pay attention that you had posted this in the Canvas Lite area of the Community.  I was assuming that your school was using a paid Canvas account.  I'd suggest following the guidance from @Noah and @Akos Farago that they posted earlier today.  Again, my apologies for any confusion.

jimmyjimmy · Answer

Here's my reply to you at that other thread:

Here's why it's troublesome almost to the point of unworkability. In the previous Free for Teacher, I'd have each student come to the front of the room, and, working together, we would enter their email address and their correct name. In the present method, I will not see the email address they use to register before they register, which is important at my school for reasons best not discussed in a public forum. More seriously, however, I will not be able to ensure that they enter their names 100% correctly. This is a big issue in my classes, also for reasons best not discussed in a public forum.

Akos Farago · Answer

@jimmyjimmy please see my comment here about how to add students via the joining code.