Critical Issue: Course Content Copy / Import Failure in Canvas

Dear Canvas Support Team,

I would like to report a critical issue related to copying or importing course content in Canvas.

When attempting to copy any course content using “Copy to” or by importing content into another course, including but not limited to:

Quizzes
Assignments
Modules
Any other course-supported content

the system initially displays the message:
“Copy operation started successfully.”

However, when checking Import Course Content, the process status changes to Failed, and the following error message appears:

“There was an unexpected error, please contact support.”

Please note that this issue is not limited to my account only. The same problem has been reported by multiple teachers across different roles, which strongly indicates that this may be a system-wide issue rather than a user-specific or permission-related problem.

We kindly request that you review this issue as a matter of urgency and advise on the cause of the problem. Additionally, please inform us of any required actions if the issue is related to specific settings, permissions, or configurations on our side.

Thank you for your prompt attention and support.

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Accepted answers

Chris

Hi @Falj,

A few other posts have been made about this issue in the last couple days, so it's probably not anything you're doing wrong but rather something Instructure needs to fix on their end.

I would highly recommend that each of you contact Canvas support to get this officially reported. The community here is great for user to user support and suggestions, but for things that are producing errors, Canvas support really needs to be notified to get things officially confirmed moving towards a fix.

-Chris

Falj

Hi @Chris,

Thank you very much for your advice and guidance regarding this issue. I really appreciate you taking the time to explain the best way to handle it and clarifying that it is likely a system-side problem rather than something on my end.

I will follow your recommendation and contact Canvas Support directly to have this issue officially reported. Your insights and support are very helpful.

Thanks again for your time and assistance.

Best regards,
Falj

All comments

Chris

Hi @Falj,

A few other posts have been made about this issue in the last couple days, so it's probably not anything you're doing wrong but rather something Instructure needs to fix on their end.

-Chris

Falj

Hi @Chris,

I will follow your recommendation and contact Canvas Support directly to have this issue officially reported. Your insights and support are very helpful.

Thanks again for your time and assistance.

Best regards,
Falj

106645408301475

Thanks so much for posting this. This is exactly what's happening to me. I've copied my courses loads of times before and this has never happened. I'm really glad to know that it's probably nothing wrong with my courses.

It would be fantastic to get it fixed. I'd really like to be able to offer the courses again.

106645408301475

That's a great suggestion Chris. The same thing is happening to me. It's never happened before. I'm not sure where to go next though after clicking on the contact Canvas support link.

Falj

Hello @106645408301475,

I would like to inform you that we have already contacted Canvas technical support. We have received confirmation that the issue is not related to any specific individual, but rather a system-wide issue, and it is currently being addressed and resolved.

-Falj

Dsamida

I have a faculty member who is having issues with all of his content copying to his course. Quizzes and assignments that were previously in the modules are now not showing up in the modules but only under quizzes or assignments. Is anyone else having this issue?

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