Question

I have a student who successfully enrolled in a course. They tried to log in and couldnt so they tried to set up their account again.  I could see them in the course but they couldn't get in.  I tried deleting them to try again. Now if I send an invite it says they need to be verified. Not sure what that means or where to verify.  Any help appreciated.

NoahBoswell · Accepted Answer

Hi there @DrJ428 ,

Thanks for reaching out to us on the Instructure Community!

Deleting your student from the course does not delete their account. Deleting their account to allow them to try again requires assistance from the employees at Instructure that are the administrators of Free for Teacher. I also don't recommend signing up a second account as a student, either, as that can cause issues with enrollments, especially if you use the same email twice.

What your student should do is open the log in screen and click 'Forgot Password'. They should then enter the email that is associated with the account that they created initially, and then DOUBLE CLICK the 'next' button. Double clicking is required for the email to get pushed to the user's inbox, the reason for this is unknown.

If you still require more assistance, please reach back out here and let us know. We're happy to help you!