Microphone issue

Some of my student are concerned about microphone issues. When I start the lesson and students join, they can not open their microphone, it says we need access to your microphone, when they click retry, it does not solve. (what are the possible solutions for this on Mac, windows computers, and Samsung telephones

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NoahBoswell

Greetings @Interlingual ,

Thank you for posting on the Instructure Community!

What are your students experiencing microphone issues on? Are you by chance using bigbluebutton for your lessons?

Please provide us with some additional information so we can provide you with our best insight!

Best,
Noah

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