Why wont Gradebook auto fill MISSING items after the due date

whited06

Following the online directions, my assignment is ONLINE submission, Past the Due date, but still does not auto fill all unsubmitted items as "MISSING"  I can get it to work if I manually score each students' work as "MISSING" on the drop down tab, but the gradebook does NOT auto score missing work as MISSING.   What do I need to check so I can fix this?

 

also, how do I contact an actual person for support with this product?

melodyc_lam

@whited06 Welcome!

To get help with Canvas, please see  How do I get help with Canvas as an instructor? - Instructure Community - 804  Depending on your institution you may have access to live chat or phone support.

For the issue you're seeing, have you tried the troubleshooting steps in the following article:  Using the Canvas Missing Submission Policy - Instructure Community - 855