Inactive Categories being synced to Canvas

unknown

I am currently trying to import assignment categories from PowerSchool. When I hit Import Assignment Groups, Canvas is importing categories that are marked inactive on PowerSchool rather than the ones I actually want to import. Has anyone dealt with this? 

greydon

Hello @Greaves 

As long as everything has been set up correctly, it shouldn't be pulling inactive categories. However, it can be difficult to resolve SIS sync issues without looking at the specifics of the course in Canvas and in Powerschool. I would advise speaking with Canvas Support directly. If others have seen this and have suggestions, that is great but it is very often a case by case  scenario.

Because of the complexity of the issue, and the concerns for privacy, it would be best if you contacted Canvas Support directly to pinpoint the source of the issue and provide a resolution:

How do I contact Canvas Support? - Instructure Community