Getting Page Error for Admin Settings Page

Hi All,

For the canvas instance we are using we are getting the following error when we click on Settings in Admin Accounts

Page Error

Well, it looks like something broke unexpectedly. Sorry you had to see that. If you have a second, please let us know what you were doing when the error happened."

Can someone please help on this

Find more posts tagged with

Accepted answers

All comments

Stef_retired

@lego_admin ‌, we've moved your question to the https://community.canvaslms.com/groups/canvas-developers?sr=search&searchId=b7df13f8-bc91-47ff-bcf1-114536c107dc&searchIndex=0‌ group, where it will attract the attention of your fellow experts. If you're not yet a member of that group, you can easily join by clicking on the link to the group and selecting Join Group from the Actions dropdown that appears at the upper right of the group home page.

unknown

Hi @lego_admin ,

May I ask, are you using a self-hosted instance of Canvas or the Canvas application hosted by Instructure. Dependent upon your answer, I can aim to point you in the right direction.

Look forward to hearing from you.

Cheers,
Stuart

lego_admin

@stuart_ryan ‌Canvas Developers,

Will you be able to provide an answer for my issue.

Thank you

unknown

Hi @lego_admin ,

Apologies for the delay I have had a busy few days. The Canvas Community is a place where community members like you and I can help each other out, hence it may take a little time to get a response.

I will admit I have not completed an install of the self-hosted version before. However, I can point you in a few directions. Can you please advise if you have looked at your web server logs and if there are any details that appear in the log (specifically errors) when you try to access that page? I would recommend ensuring no other users utilise the system at the time you capture the logs, as that will minimise noise and hopefully enable you to narrow things down further.

I would also then recommend checking your Canvas logs which, if you followed the installation instructions at Production Start · instructure/canvas-lms Wiki · GitHub , will be located at /var/canvas.

Can you please have a look in these logs and see if there are any messages that are generated at the time when you try to access the page.

If nothing shows up in either of those, you may also want to check the PostgreSQL logs to see if any database errors have occurred, if that *does* happen, I would anticipate a reciprocal log would be generated in the Canvas logs too.

Please let me know how you go with this and if there are any errors that you see in the logs. I anticipate the most likely place will be in the Canvas logs, but it never hurts to check the web server logs as well.

Cheers,
Stuart

unknown

Hi @featherstonej ,

There would be a way to undo this through either a configuration or database setting, however, unfortunately that goes far beyond my experience. At a general level I would suggest looking for a configuration or settings table and then familiarising yourself with that. If you have a backup of the database you could spin up alongside you could potentially do some comparisons from before and after you made the settings change and that may help point you in the right direction also.

Apologies that I can't be of more assistance.

Cheers,
Stuart

Unanswered Questions

Messaging Changes--- Suggestions for more streamlining
Hello, I was thinking of this a while ago and have been trying to message Canvas support about this but they suggested here but not which category. I apologize if this is the wrong spot. When messaging students right now we need to message one by one. I would like to know if there is a way we can change that to streamline…
Finding the LTIv1.3 IDs for Members of a Course
I'm building a tool for my institution that imports grades from another LTI tool into Canvas so instructors can automate late assignment policies not otherwise supported by Canvas. I'm trying to use the LTIv1.3 ID which is readily available on the LTI-side as a link to the student record on Canvas, but I can't find the ID…
Canvas Media Question
How can one track Canvas Media use without having the reports available from Canvas Studio? Checking API endpoints and the Data 2 schema, there do not seem to be dedicated Canvas Media endpoints. Am I missing some? A method I've considered is using the body field of the wiki_pages table, as this contains the html code of…
Canvas Catalog API - Completed Certificates
Hello, I'm trying to utilize an API call to pull completed certificates and was hoping to download and store the certs as a backup. I can successfully run the API call but it will not allow me to view the certificate unless I access the URL while signed into an account where it's "my" cert. Is there a permissions setting…
UI for weekly progression idea
UI for weekly progression idea that rest in the Schedule tab of the **K-12 UI** of Canvas it's incomplete and I really would not take it and push it into instance but I am going to post it here because in the past people like @James && @robotcars || @Steve_25 have had terrific input in the past... maybe w/their eyes and…