We have a hung sis_import on our Canvas test server. Anyone know how to end a sis_import job?
Same here - open a case with Support and reference my case number (Case #01305669) as this tells me it is a bigger issue!
Shane
For us, they waited long enough for things to start running on there own again. It took about 11 hours for some of the imports to start. They did however confirm our suspicion about limited resources within the response to our ticket:
"Because TEST is a testing instance, it doesn't have as many resources so it runs a bit slower which is why the import process took a little bit to finish. This also can be affected by traffic of other institutions utilizing TEST at the same time."
Although this response suggests that the resources for Test are different than for Prod and Beta, my guess is that when it comes to the sis_imports they are all tied together. Why they couldn't cancel a problem import or add resources on the fly is a mystery to me. But fortunately for us, both Prod and Test are now functioning again.
At a technical level, if a user exists in two separate Canvas instances, is this a problem a Canvas Trust can address? If so, how? Can you add a trust(ed) login to an existing user account? Most of the (very limited) documentation I've found seems to focus on Trusts operating with enrollments, not users, but it does seem…
Hi everyone, I am seeking some insight into how Canvas LMS handles HTTP errors and how they are reflected in the logs versus the user interface. We are currently observing the following behavior in our environment: Log-only errors: We are seeing 500 (Internal Server Error) and 503 (Service Unavailable) errors recorded in…
I looked through the LTI Variable Substitutions documentation and while there are variable substitutions available for Canvas.term.name and Canvas.term.id (which is the Canvas incremented ID like "104"), I was surprised to see there was no option for Canvas.term.sisSourceId I tried testing other possible variants that may…
Summary:The Learning Mastery Gradebook allows drag-and-drop reordering of outcome columns, and this triggers a call to /api/v1/courses/:course_id/assign_outcome_order. The API returns 204 No Content (success), but the column order does not persist after page refresh. Steps to Reproduce: Open Learning Mastery Gradebook for…
I'm building a tool for my institution that imports grades from another LTI tool into Canvas so instructors can automate late assignment policies not otherwise supported by Canvas. I'm trying to use the LTIv1.3 ID which is readily available on the LTI-side as a link to the student record on Canvas, but I can't find the ID…
