We have a hung sis_import on our Canvas test server. Anyone know how to end a sis_import job?
Same here - open a case with Support and reference my case number (Case #01305669) as this tells me it is a bigger issue!
Shane
For us, they waited long enough for things to start running on there own again. It took about 11 hours for some of the imports to start. They did however confirm our suspicion about limited resources within the response to our ticket:
"Because TEST is a testing instance, it doesn't have as many resources so it runs a bit slower which is why the import process took a little bit to finish. This also can be affected by traffic of other institutions utilizing TEST at the same time."
Although this response suggests that the resources for Test are different than for Prod and Beta, my guess is that when it comes to the sis_imports they are all tied together. Why they couldn't cancel a problem import or add resources on the fly is a mystery to me. But fortunately for us, both Prod and Test are now functioning again.
Canvas Data Services sent out an alert that a course was concluded (because the course was concluded) and the status of each user in the UI is set to complete, however, the enrollments API endpoint shows the status of each user in the course as active. Is this a common issue? Have I misinterpreted how the individual…
How can one track Canvas Media use without having the reports available from Canvas Studio? Checking API endpoints and the Data 2 schema, there do not seem to be dedicated Canvas Media endpoints. Am I missing some? A method I've considered is using the body field of the wiki_pages table, as this contains the html code of…
Hello, I'm trying to utilize an API call to pull completed certificates and was hoping to download and store the certs as a backup. I can successfully run the API call but it will not allow me to view the certificate unless I access the URL while signed into an account where it's "my" cert. Is there a permissions setting…
UI for weekly progression idea that rest in the Schedule tab of the **K-12 UI** of Canvas it's incomplete and I really would not take it and push it into instance but I am going to post it here because in the past people like @James && @robotcars || @Steve_25 have had terrific input in the past... maybe w/their eyes and…
I have a new React + Flask webapp. It has its own login for users to start using the app. I have added this as an external tool in Canvas. What I want initially is to see of canvas users can start using the webapp without having to login if they click on the external tool link in a canvas course. I have 2 methods…
