Over the past quarter, we’ve partnered closely with educators, administrators, and system leaders through interviews, product councils, customer discovery sessions, and more to better align and understand where we can make the biggest difference in your everyday tasks and workflows on all things Parchment. We’re excited to share the latest improvements and innovations across Parchment solutions.
Your feedback has shaped the roadmap
Over the past few months, we’ve connected with many of you through customer conversations, discovery sessions, and feedback forums. These discussions help us understand where workflows create friction and where new capabilities can make the biggest difference.
The priorities in our roadmap reflect the themes we heard most consistently from customers.
Here’s some of what you told us:
Learners want greater control over their credentials.
Learners expect on-demand access to the records and achievements that represent their learning so they can easily access and share them as new opportunities arise.
Institutions want clearer insight into credential outcomes.
Administrators want better visibility into what happens after credentials are issued so they can better understand program impact and the value of badges and credentials.
Course sharing programs require better reporting and transparency.
Institutions need actionable reporting for program justification and demand analysis, along with clearer visibility for both learners and administrators into which courses fulfill collaborative program requirements.
Dual enrollment workflows need to be simpler.
High school counselors overseeing dual enrollment frequently experience friction with the current multi-platform invitation process and are looking for more streamlined workflows.
Automation can unlock efficiency for administrators.
District teams managing documents want bulk actions and automated processes that reduce manual work and save time.
Across these conversations, one theme stood out: protecting the integrity and long-term value of credentials is critical. Institutions emphasized the need to safeguard verified records, address “ghost student” threats, and ensure learners can retain access to their credentials even after their institutional email accounts expire.
Outcomes we’re driving toward
The feedback you shared has helped shape our priorities for the year ahead. Our roadmap focuses on the outcomes institutions and learners need most: streamlining operations, supporting learner mobility, and making records and credentials easier to access and share.
These are the key outcomes guiding our work.
1: Centralized credential management
Learners (from K12 to adult) are earning more credentials than ever, both in volume and in type. By bringing transcripts, diplomas, and soon digital badges (coming in Q2) together in one place, we’re creating a single source of truth for learner credentials.
When all of a learner’s achievements live in one place, it’s much easier for them to access, share, and build on their progress. The investments outlined below focus on reducing the friction involved in claiming and sharing high-stakes credentials, so learners can present a more complete picture of their accomplishments and capabilities as they pursue new education and career opportunities.
What we’re focused on:
- A simplified learner experience that streamlines authentication and claiming, groups credentials by institutional enrollment, as well as facilitates easier ordering and processing of credentials.
- Verified achievement collections that curate badges and transcripts into AI-summarized portfolios.
- Deep LMS alignment that integrates Canvas outcomes, rubrics, and modules directly into Parchment Digital Badges.
- Group reporting with export & API access that gives full visibility into how your groups are set up, how badges are awarded, and how learners are progressing across programs.
- Post-award badge analytics that track what happens after a badge is issued for better visibility into badge ROI.
2: Streamlined learner mobility
Cross-institutional course exchanges are becoming more common. High school students are increasingly looking to get college credit early, and institutions want to meet students where they are. Simpler, more connected solutions can help students find the courses and programs they need to stay on track and reach their goals.
That said, we know institutions and systems operate with a wide range of workflows and processes. Our goal with Parchment is to build solutions that can flex and scale to support these diverse needs while making the experience simpler for both learners and institutions.
What we’re focused on:
- Dual enrollment management: Administrators will be able to manage high school partnerships and student registrations within a centralized, intuitive workspace.
- Multi-path registration: Streamlining the "invitation to account" flow for experiences such as dual-enrollment high schoolers and third-party professional requestors.
- Enhancing learner and administrative visibility in Course Sharing: Learners need trust in the course exchanges that support their mobility toward completion, so having transparency into the required courses, and administrators similarly need a greater ability to create and manage those collaborative programs.
- Actionable course sharing reporting: As part of ensuring success for collaborative programs, going beyond simple views of enrollment, documentation, and program progression, but making those insights directly actionable for program coordinators.
3: Granularity and bulk actions for document management
For K12 districts, the pain of managing historic, on-paper records is acute and prevents productivity for other initiatives. Our investment here is through increased automation and bulk actions to help with large volumes of district records.
What we’ve been focused on:
- Automated document retention and manual purging: Administrators can set custom retention rates by document type and use automated purging to manage long-term data storage.
- CSV-based bulk lead sheet generation: Administrators can potentially upload a CSV file to generate hundreds of document cover pages at once instead of printing them individually.
4: A more accessible, secure, and reliable platform
We are reimagining Parchment’s infrastructure to support high-volume enterprise needs and international standards, reducing the manual burden on administrators.
What we’re focused on:
- Global accessibility & localization: Ensuring 100% WCAG 2.1AA compliance across all Parchment experiences while introducing native language support, starting with Dutch, for Parchment Digital Badges.
- Identity verification & fraud prevention: Implementing biometric liveness checks and government ID validation to reduce "Ghost Student" fraud and protect institutional integrity.
- Lifelong access recovery: Proactively prompting learners for secondary personal emails to prevent account lockouts after institutional email addresses expire.
- Administrative batch processing: Replacing one-by-one manual workflows with bulk transcript ordering and automated document retention/purging.
Where to dive in next
We’re grateful for the insight you’ve shared to help shape the Parchment roadmap. Your feedback continues to play an important role in helping us prioritize the capabilities that will have the greatest impact for institutions, districts, and learners.
We encourage you to stay involved by voting and commenting on ideas in the Parchment Collaborative Roadmap, applying to join our Course Sharing Product Council, or participating in product testing programs for solutions like Dual Enrollment. Please note, you will either need to utilize an existing Canvas or Mastery account, or you can always create a Canvas account with Canvas Free-for-Teacher to interact with the roadmap. In the future, we plan to have a more seamless connection between Parchment credentials and the Instructure community.
We appreciate your partnership and look forward to continuing to build what comes next together.
