Badgr Not Sending Email when badge awarded

I changed the Issuer primary email and since then, when I award a badge, emails are not being sent to awardees. How can I fix this?

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Accepted answers

cstrikwerda

Hello @ntrendel

Thank you for posting in the Community!

Badge award notification settings have been moved to be under the Organization settings, and will not be sent automatically badges under for free/ personal Issuers. This was to resolve some inherent security risks as well as to mitigate these to the Organization level.

Here are our release notes regarding that recent update: https://community.canvaslms.com/t5/Badges-Credentials-Releases/Canvas-Badges-Credentials-Release-Notes-2024-03-11/ta-p/597732#toc-hId--1009674815

All comments

ntrendel

I ran into the same issue, except we've been using the same issuer email for almost 6 years. I contacted my CSM because I couldn't find anything in the Community or guides for troubleshooting the issue. I was asked to submit a support ticket. 😞

cstrikwerda

Hello @MichaelHA

Thanks for reaching back and apologies for any inconvenience this has caused.

If you are wondering about an organization, please fill out our demo form at here

All the best,

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