Trouble with Studio and Screen Recording

unknown

Hello,

I am having trouble screen recording. I can see my web cam just fine, but I am unable to see the Google Chrome tabs or the Microsoft Word documents I am trying to pull up.

greydon

Hello @AmberKinsey 

Have you installed the screen recorder yet?

How do I install the Studio Screen Capture Applica... - Instructure Community  

Once you have it installed, try following these steps:

How do I record a Canvas Studio screen capture vid... - Instructure Community  

If that still doesn't work, It is likely your internet browser and we recommend clearing the cache and cookies or trying another browser.

In Chrome
On your computer, open Chrome.
At the top right, click the three dots
Click settings
On the left, choose Privacy and Security
Then, clear browsing data
At the top, choose a time range. To delete everything, select All time. I suggest at least 4 weeks
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.