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Release notes outline upcoming customer-impacting changes that are expected to be displayed in production environments. Please note that features considered for future development are not included in the notes. Unless otherwise stated, all features in this release are available in the Production environment as of…
A student PDF submitted on October 6, 2026, is intermittently failing to display in Canvas SpeedGrader as of October 21. The original PDF downloads successfully, but DocViewer repeatedly returns HTTP 202 with the following response: {"error":"document_not_ready","retry_after":2} The request repeats approximately every two…
Hello! Is the grader working? I don't see it as an option in my Canvas. Thanks, Nedra
Release notes outline upcoming customer-impacting changes that are expected to display in beta and/or production environments. Please note that features considered for future development are not included in the notes. New to release notes? Visit Understanding Release Notes for a guide on how to read and use this document.…
It would be great if Instructure would support Studio with some official videos, especially some dedicated to using the editor. It's somehow ironic that a product that ostensibly records video has no video documentation, leading to a predictable array of YT videos of various quality by various ed-tech, um, "influencers"…
We have been experiencing an issue since Thursday 15 October 2026 on Canvas where users are reporting the following error when trying to access SCORM content: MissingKey: Missing Key-Pair-Id query parameter or cookie value This issue first affected our admin accounts which we were able to fix by allowing third-party…
We would like to return essays to students with our comments first, and post the grade only after each student has read the comments and written a sentence or two back. For essays where my comments are all in the Google Doc, this works: I return the doc without a grade, and enter the grade later. The trouble comes when the…
When viewing SCORM files as Admin login I get this error message: This XML file does not appear to have any style information associated with it. The document tree is shown below. <Error> <Code>MissingKey</Code> <Message> Missing Key-Pair-Id query parameter or cookie value </Message> </Error> When viewing as a student…
We just wrapped our October New & Next Showcase, with plenty to recap. If you couldn't join live, or want a second look at the details, this post is for you. Three New & Next Showcases in, and we have to say, we’re thrilled with what we've built. The first two centered on primary updates–first, IgniteAI feature…
Hi, I am a chemistry teacher at a school in MS and am trying to get my courses up to speed on ADA accessibility. Most periodic tables I have access to are pdf's which are not ADA accessible. Can you please assist?
Canvas deploys contain code changes that are intended to fix bugs, improve performance, and prepare for new features. These deploys take place every two weeks and can be tested in the beta environment before the production deploy date indicated in the title of this document. New to deploy notes? Visit Understanding Release…
Error message when viewing SCORM files as Admin login: This XML file does not appear to have any style information associated with it. The document tree is shown below. <Error> <Code>MissingKey</Code> <Message> Missing Key-Pair-Id query parameter or cookie value </Message> </Error> When viewing as a student login the SCORM…
A student signed in to my Canvas class two weeks ago. I could see his user name listed as a student who was signed in. Today, he tried to use the same user name but Canvas would not recognize. He had to develop a new user name and password to sign in. Now he is listed twice. I had this with a student signing in with three…
Hello Canvas Community! Does anyone utilize TouchNet as their payment system for Canvas Catalog courses? And if so, does anyone implement a Marketplace uStore? Other than adding tax into the course enrollment fee, does anyone have a working solution between Catalog and TouchNet Marketplace to collect tax for taxable online…
I have now had a few cases of students' responses in New Quizzes not being recorded. Normally, students get a connection error and can restart, but here they get new questions one at a time with no indication of a problem until they try to submit the exam and find that they can't submit it. Students are losing 20-90% of…
We are trying to determine a process for removing inactive users in Canvas. What are other schools doing? Do you delete inactive users after a certain time of inactivity?
We assign coursework by section, and teachers enter the transfer grades on each assignment from before the student’s enrollment date. However, those grades do not satisfy the modules’ “Submit the assignment” requirements. Students still have to go back to the beginning of the school year and submit blank documents and…
We have a teacher who, when trying to add discussions to a module, cannot see all of them. One of my theories is that there are too many discussions in the course, as there are over 400, and that the pop-up window can only display a limited number at a time. This is just a theory, though. This is a blueprint course, and we…
I have gone through the verification of identity three times in the past three week. I verify, take all the pictures, wait for an email and am notified that i am verified. I can stay in my class for a week until I get a message that I am not verified because of a blurred photo of either myself or my documentation and have…
A Discussion assignment needs to be able to have more than 2 due dates. A discussion is just that--a back and forth. To be an effective kind of assignment, Instructure needs to modify them so they can have 3 or more due dates. Students also need to be notified when someone posts within their group. Currently, students turn…
Where product news meets customer know-how. Join fellow Parchment customers and product experts to hear what’s working at institutions like yours, explore the latest innovations, and discover practical ideas you can put to work. More to learn. More to share. More to discover. Think you know everything that’s possible with…
We want to ensure you don't miss the next Prompt Party — a live, interactive session designed to help you explore IgniteAI Agent in a way that actually clicks. This isn't a webinar. This is a working session. What to expect In this event, you’ll see real prompts in action from educators who are already putting IgniteAI…
The Canvas Klatch is an online office hour open to all members of the Instructure Community. It started as an office hour for the courses I teach for CVC@ONE: Introduction to Teaching with Canvas Advanced Techniques with Canvas Online Teaching and Design Equity & Culturally Responsive Online Teaching Humanizing Online…
Across the UK and EMEA, universities are rethinking how learning is delivered. From England’s Lifelong Learning Entitlement (LLE) to the growth of micro-credentials and professional learning across Europe, institutions are expanding beyond traditional degree programmes to support learners throughout their careers. You…
We’re excited to introduce a new quarterly Implementation Webinar series designed to support Canvas Administrators during setup, rollout, and early adoption. These sessions are built to help you better understand admin functionality, available training resources, and how to get the most value from your On-Demand Training…
Proving mastery in the age of AI. October 29, 2026 | 9 AM MT / 11 AM ET AI can write the essay and pass the test. So what still counts as proof that a student learned something? That question now lands on assessment strategy, integrity policy, and accreditation evidence — not just on individual courses. Join Instructure…