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This behavior has been resolved and deployed to the production environment as of 9/22/25. Description When a user has multiple camera sources on their device, and when trying to change cameras trough studio capture or RCE upload/record the cameras fail to switch. The network request fails with status “ERR_BLOCKED_BY_ORB”…
This behavior has been declined as it must be resolved by a third-party vendor. Description When embedding a YouTube video with dual audio tracks (e.g. Spanish original + English dubbed) into Canvas Studio, Studio automatically plays the English dubbed track with no option to switch back to Spanish. Expected Behavior…
I am having problems with Zoom Integration in Canvas Studio. Users are unable to secure authorization from Zoom. It has worked in the past, but has stopped working now. Regretfully, I do not know an actual date for when it stopped functioning. I have followed the instructions for setting up a Zoom application for sending…
This behavior has been resolved and deployed to the production environment in version 7.15. Description * Users who are logged in through a different instance than where the course lives and where the content was embedded are unable to see Studio videos or image files that are embedded via the Rich Content Editor when…
This behavior has been resolved and deployed to the production environment as of 6/04/25. Description Admin reported that multiple users are getting ads when playing Studio videos added via Youtube links. Expected Behavior Studio videos should play without ads Workaround No workaround exists at this time. Steps to…
When accessing Studio via an assignment screen, the embedded Studio panel is too short and cannot be resized. This means you have to scroll up and down to access functions. You cannot see the whole webcam view while you are recording or after you have recorded. Is there a way to give the user the ability to increase the…
This behavior has been resolved and deployed to the production environment in version 7.13. Description * Users who are logged in under the root account in a Consortia environment are unable to see Studio videos that are embedded via the Rich Content Editor Expected Behavior * Users logged in at the root account in a…
Going through the Media Management and Analytics, I can clearly point out who are inactive in Studio. However, there are a few instances that teachers have uploaded media into their studio collections in less than a year, yet they are still showing as inactive. Is anyone else getting this? Any chance on fixing that?
This behavior has been resolved and deployed to the production environment as of 10/21/24. Description When a video is recorded in portrait or landscape using the phone camera and uploaded to Studio, the video appears stretched. The same can be seen when uploading the video directly in RCE using media upload. Expected…
Is there a way for students to view their insights? As of right now, the only advice I could give to an instructor was to take a screen shot of the individual's graphic or download each csv from each video and then create an individualized csv for each student. Both of these are not exactly user or time friendly options.…
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