Release notes outline upcoming customer-impacting changes that are expected to display in beta and/or production environments. Please note that features considered for future development are not included in the notes.
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Unless otherwise stated, all features in this release are available in the Beta environment on 2026-04-13 and the Production environment on 2026-04-27.
New Features
Analytics
Post-Award Badge Analytics
Permissions | Organization Admins, Issuers |
Affects User Interface | Yes |
Affected Areas | Analytics, Dashboard |
Summary
A new analytics experience is available as Phase 1 of a multi-phase release. This update allows organization admins and issuers to:
- Track how badges are accepted, shared, and viewed, moving beyond activity-focused reporting
- Use a new Analytics workspace with standardized performance metrics
- Transition from legacy analytics components to a more streamlined experience
Additionally, the Dashboard Analytics tab is renamed Issuer Activity and focuses on operational activity.
Key features include:
- Analytics workspace: Centralized view of performance metrics
- Key Performance Indicators (KPI): Includes Learner Engagement Score and External Impact Score
- Filtering and comparison tools: Analyze data by date range, issuer, badge, and status
- Top-performing badges: Identify high-performing badges based on engagement and impact
- Distribution insights: Understand how badges are shared and viewed across channels
- Export and API access: Download data or integrate with external systems
Organization admins can:
- View organization-wide metrics and KPI tiles
- Apply filters to refine results
- Review badge performance and engagement trends
- Export data for reporting
Issuers can:
- Access analytics within their issuer or badge context
- View automatically scoped data
- Review performance for their badges
Change Benefit
Enhanced badge analytics: Provides organizations with deeper insights into badge performance and learner engagement, enabling them to:
- Move beyond issuance counts to understand badge impact
- Track how learners interact with badges after receiving them
- Compare results across issuers, badges, and timeframes
- Support program evaluation and reporting
- Establish a foundation for more advanced analytics in future releases
Feature Workflow
In the Dashboard, the updated Issuer Activity tab displays issuer awarding performance.
On the Analytics page, organization admins can review organization-wide metrics and perform the following actions:
- Apply filters (date range, issuer, badge class, and award status)
- View learner engagement and external impact
- View distribution channels (awarding, sharing, and viewing)
- View top-performing badges
- Export data or access via API for reporting
Analytics Metrics and Insights
Learner Engagement Score
Measures how actively recipients interact with badges based on acceptance and sharing behavior.
- Calculated as: ((Acceptance Rate × 0.60) + (Share Rate × 0.40)) × 100
- Based on:
- Acceptance behavior (claiming badges)
- Sharing behavior (distributing badges externally)
- Displayed as a primary KPI tile with:
- A numeric score (0–100)
- A trend indicator (increase or decrease compared to the previous period)
- Contextual comparison based on the selected date range
External Impact Score
Measures how effectively badges generate external visibility per share.
- Calculated as: Total Views ÷ Total Shares
- Displayed as a primary KPI tile with:
- A numeric value representing average views per share
- A trend indicator showing change over time
- Relative comparison to the previous period
Core Metrics
The Analytics workspace includes additional KPI tiles and supporting metrics:
- Badges created
- Badges awarded
- Acceptance rate
- Share rate
- Public visibility rate
Each metric includes:
- An all-time baseline value (displayed in the tile)
- Trend indicators (up or down compared to the selected date range)
- Supporting context such as timing or rate-based calculations
Channel Insight Highlights
The dashboard surfaces key “most used” indicators:
- Most used awarding method
- Most used sharing method
- Most common viewing source
These provide quick visibility into dominant engagement behaviors without requiring chart interaction.
KPI Behavior
- KPI tiles display all-time values
- Filters affect:
- Trend indicators
- Detailed data views
- KPI totals do not change based on filters
Three visual charts displays how badges move through the ecosystem:
- Awarding Methods: Manual, LMS, API, etc.
- Sharing Methods: LinkedIn, URL, embed, and others
- Viewing Sources: Where badges are viewed externally
Notes:
- Channels with 0% are hidden
- Hover over charts to see counts and comparisons
Overall scores are calculated using Learner Engagement (65%) and External Impact (35%). External Impact is normalized relative to the highest-performing badge.
The data table includes badge-level performance metrics, such as awards, shares, views, and scores, along with trend indicators.
Additional Details
Scoped Analytics
- Analytics are available at the organization, issuer, and badge levels
- Data is automatically filtered based on the access point
Exports & API
- Badge exports include:
- Structural data (e.g., skills, visibility)
- Performance metrics (e.g., engagement, impact)
- Dashboard components can be downloaded in multiple formats: CSV, XLS, PNG, JPEG, SVG
- API access supports integration with internal systems
Historical Data Limitations
- Creation, awarding, and sharing data include full historical coverage
- Acceptance and view data were introduced more recently
- Older date ranges may show lower or incomplete values
